My husband surprised me one evening by coming to Findlay Acura and trading in my TL for a newer version. Since I was not part of the buying process, my review will be focused solely on the service department.
The Findlay facility is pretty standard for a car dealership of this price point. There is ample, comfortable seating and free wifi, as well as complimentary drinks and pastries. I do think some of the employees on the service side could be more helpful to customers that are waiting for assistance. I've been told on multiple occasions that I need to wait for someone specific to assist me, when that person was clearly busy (with another customer or on the phone). That leaves me feeling like my time is not viewed as valuable.
The majority of my visits to Findlay Acura have been for oil changes. I am usually in and out within an hour, even without making an appointment. When I had new tires put on my car, I was issued a loaner vehicle, and my car was ready before I was originally told to expect the work to be finished.
Acura contacted me in the spring of 2015 about a defective airbag and indicated that this specific Acura dealership would contact me when the parts were available. It took a very long time to get the part in, longer than stated in the initial letter from Acura. There was a lack of follow through by Acura, I had to call repeatedly to inquire if the part had come in. It did not seem like Findlay Acura was very organized with regard to getting the recalled parts installed in a timely manner.
The model of my car is apparently no longer made and in high demand. I was approached while waiting for my car to be serviced about trading it in, and I received many calls and emails as well. I expressed repeatedly that I was not interested, but it got to the point that it was an annoyance.
Overall, I consider Findlay Acura to be perfectly acceptable with regard to servicing my vehicle. There are some things that could be improved upon, but nothing that I'd consider a deal breaker.