The overall yelp score doesn't do this place justice. Had great service and amazing food here for a decent price considering the quality. Compared to other hot pot places, like Made in China or Little Sheep, Cygnet is my favourite ayce hot pot restaurant.
We came here on Christmas for dinner and were seated immediately. The server took the time to explain to us the different pricing for the hot pot menu and even advised us that if we aren't big seafood fans, we don't need to feel obligated to order the premium hot pot menu. We decided on the mid-tier menu which included tripe, homemade shrimp wontons, house prepared shrimp balls, homemade fish noodles, and angus beef kebabs. There was more, but these were the most memorable items.
We sat in a booth and we each ordered 2 pots of broth. I shared a small pot of mushroom broth with my dad ($5 - not included in ayce price) while my sister and bf got a split pot of the mild and signature spicy ($6). Bf commented that the spicy broth was SUPER spicy, but really tasty. I would rethink the spicy broth if you're considering ordering it and are vulnerable to spice.
You order from an iPad and once you put your order through, everything arrives promptly and quickly. Everything was phenomenal. From the sauce station to the service speed/attentiveness to the quality of the food, we had a fun time with our hot pot experience.
In the future, we will definitely be coming back (and soon). I'll be letting my friends know about this place, despite how pricey it is compared to other hot pot restaurants (you're paying for quality here)!