I've visited twice now for massages and so far so good.
When I've called to make appointments I've always been greeted by a friendly employee. Credit cards are required to hold reservations. It takes a minute to schedule since they also go over policies and promotions on the phone too. I do appreciate that they take the time to clearly cover policies including cost though.
Upon arrival they had me fill out paperwork each time. Then it's to the quiet room until the therapist comes in to take you to the massage room. Once in the room the therapist will instruct you to undress to your comfort and they'll leave while you do so.
My massages were with two different therapists and I enjoyed both massages very much. Both were great at making sure massage pressure was right, that I enjoyed my massage, and they were very professional. The male therapist I had for my second massage managed to provide a relaxing massage while also working out my muscles. I felt the positive effects of my massage in the form of loosened muscles for days afterwards. It was wonderful.
The massage membership is a nice deal and something to consider. My return rate of $95 (after $55 introductory rate) for an hour is a little steep for this kind of place. I would probably just spend the extra money for a nice spa location if I was going to spend that much money. I did enjoy the massage enough to consider springing for a membership and making this a regular thing.