Gave this place another shot and rented a Bissell. I have posted pictures in the photos section to see the before and after. Typical corporate america store. Associates don't really care and the customers unfortunately are not held to the standard of "return it better than you found it" Maybe Im wrong in my mindset with that thinking. Just be skeptical when you rent items from here. One had a broken canister and was almost given to me. They don't check their products before giving you a refund on your deposit.