"I love mattress shopping!!" Said no one EVER. Until I dropped into Mattress Firm on a whim after the worst week of achiness of my life.
Nate is the man! Fun to work with and super knowledgable. I thought I needed a "firm" mattress, but he recommended a medium mattress because I'm a side sleeper. BEST. DECISION. EVER. I'm not waking up several times in a night. My hip pinchy-ness is virtually gone. Literally! In under a week. I feel like I'm sleeping on a pile of pillows.
I got a sweet deal on the cushiest (yet still supportive) mattress ever. He didn't b.s. me into buying anything I didn't need, and threw in some extras on top of it.
There was a snag with the delivery time, but he took care of it lickety split and compensated me generously for my "inconvinience," which was minimal, at worst. The mattress was a little lumpy after being in the truck, so I called him before I signed for it and he said to give it a night to even out. I was wary and didn't want the hassle of having to send it back. "You promise it will be okay?" said I. "I promise," said Nate. And he was right.
Then, a few days later, when I figured out that my old bed frame wasn't supporting the giant fluffy mattress appropriately, he gave me another sweet deal on a premium mattress frame.
Highly recommended. Cannot say enough good things about Nate The Mattress Man. Thanks Nate! Somebody give this man a raise!