Honestly, the worst phone conversation I have ever been through. I called the phone line because I had a question and was directed to the operator line. I stated my question and was told to call back during business hour time, I called at 1:30pm of which the office state they are done with lunch by 1:15pm. When I corrected the representative, Sheiva, that it was in fact during business hour and it is well after the lunch time; I was asked if I considered my question urgent or not as well as being told to hang up and call again until the phone goes through. Mind you, that I have been calling and every time, it goes straight to the voicemail machine and eventually lead me to the operator service. It then went on for a 5 minutes ramble of how they are just the message center and they cannot decipher the message if it is not urgent. Now, I am unsure of what they consider urgent and what is not consider urgent-- that is pretty subjective and having $25 fee if it is not consider urgent to them is quite hefty. I'm normally okay with this center and understand their situation as they are a busy office. However, once I corrected the lady about the time, her attitude went south and became sour. I've worked enough in the medical field and retail to know phone etiquette where if a patient/customer spoke volume, you nicely apologize and suggest them to call back or correctly advise them. Not completely go south and say well, you just have to call back again or you can tell me if this is an urgent matter or not so I can tell the office. I love my Doctor but I'm not sure if I'm okay being treated like this as a patient by the staffing, especially when this is the place for me get answers after my recent diagnosis.