Called in a order because of just having thirty mins for lunch. Was told by cashier that I had to wait in a line that was at least ten people deep. The reason I called it in was to just grab and go. I see no reason to wait behind ten people who haven't even ordered yet. To just pay and pick up me order that I called in and was waiting for me in the window. I called because again I only have thirty mins for lunch. Will never recommend or come back to phatfranks.