This is the absolute worst run Big O franchise in the company. I had 2 new tires put on and alignment done. On a road trip the next day I noticed they mounted my "directional" tires backwards (inside on the outside) and complained to Anthony the manager that the alignment still didn't feel right. I went to another Big O location who confirmed the alignment was not to specs and they fixed the problem without charging me. Anthony was the rudest and most unprofessional manager I have ever encountered who could care less they made mistakes and refused to reimburse the other location or refund me to pay them. He is obviously the owners son and is running this place into the ground. DO NOT GET WORK DONE HERE! The place is run by kids who do not care about the quality of work that is performed. I have yet to hear back from Anthony's boss even after another Big O tire confirmed the issues.
Update: District Mgr Bob cld me today & made right this situation. I believe he has taken care of the root of the problem and offered to reimburse me the alignment charges. I upgraded my overall rating accordingly but honestly can only go from 1 star to 3 after all of this. I believe that is an accurate and honest rating. Thank you