All of the stylists and other spa staff are well-trained and have great oversight. They can, for the most part, offer all services in their fields of expertise. I never hesitate to have someone else style my hair if my regular stylist is unavailable. Clean and well run with a very friendly reception staff. The owner, Pat, is usually at the salon making sure there is supervision for "understudy" stylists. There seems to be very little turnover, so the staff must like their jobs!