I actually called ahead to place an order for pickup as one of the other yelpers suggested.
The person(female) who answered the phone kept responding YES, SURE, YES. Which I thought was a bit weird, maybe they were just busy.
The only thing is when I got there, only one customer was in the store sitting down eating her soup of the day, which she was raving about (Manish Water). Apparently they have a different soup daily. and my food was not prepared and I came 15mins or so after I called which is plenty of time to scoop food into a container -_-
Customer Service is there but don't expect conversations or anything more than your total .. I mean your paying less than 20 bucks for take out, this isn't some dine in restaurant where you are waited on.
The restaurant is located off of King street, when you turn onto king street from Hurontario you will actually drive past the doors w 3 lil steps up.. you can barely see the sign but it is right beside a Hakka Chinese food place also with the name Freddy.turn into the first lot and walk back onto King st for the front door.
So I ordered a small oxtail (16$) and a lunch special fried chicken (8$), when I got there like I said my food wasn't prepared and I saw the price list 2$ more for a large oxtail so I told her just give me the large (not much difference only bigger container). I did find it a bit pricey I mean 18$, i don't know.
The fried chicken was def worth the 8$, the chicken has a slight redish coating which I've never seen before not sure what they use that gives it that colour but tasted amazing and fresh. The oxtail on the other hand was quite rubbery and lots of fat. however the flavor was amazing , glad I got lots of gravy on my rice. Love that they do it with the butter beans (white lima beans), adds extra flavor. As i said it did all taste great but for the price/portion size/ fat-meat ratio I wouldn't spend 18$ . Maybe be back for the friend chicken and to try a soup special.
Rant end.