Very professional. The spa was quiet and tranquil. My bff and I made a reservation for 2 and were promptly put in a dark room with 2 chairs. We used the Living Social coupon for the 75 min ion for bath and massage. AMAZING! The foot bath grossed us out because the water changed color (ours turned orange) but the shoulder and neck massage was divine. The foot and lower leg massage was wonderful. I felt all parts received equal attention. Will definitely come back again!