On Feb 28th, was sitting at the Yonge and King Starbucks having a business meeting. Workers were changing HVAC filters, and very black dirty filters were being removed - disgusting and not hygienic to be doing this during working hours over patron's heads. A few minutes later, an adult cockroach flew from the ceiling into my colleague's sandwich. It was immediately thrown to the ground and stomped to death. Although the sandwich was replaced, absolutely nobody came to apologize, nobody came to clean the dead insect from the ground under my feet, in fact, for the 15 minutes we remained to finish our meeting, nobody even spoke to us. Filthy store, cockroach infestation (see other reviews), really BAD customer service, extremely BAD management. I will not be returning to this store and I suggest others do the same. The City of Toronto's Health Department needs to get in there and investigate.