AWFUL!! WORST CUSTOMER SERVICE!! DO NOT GO HERE!!! They painted, yes paint, like spray paint, my Hermes purse and a Chanel purse!!! I have been a loyal customer for 7 years. I didn't want to wait for a professional "spa treatment" for my purses so I figured I could come here for cleaning. Being a loyal longtime customer I trusted his opinion and advise. Owner John, said he could restore the color. No problem. I came to pick up my purse and was horrified to see it was painted. When I questioned what was done he was very defensive and angry. He kept saying it was beautiful to him. Not listening to me the customer. Didn't even want to listen to what I had to say. I realized my best bet was to ask for store credit since I go there all the time. He argued with me about that! So I just left. I will never go there again. Not because of what happened to my bags, but because of the way he treated me. After 7 years of loyalty, he couldn't set his pride aside and come to an agreement. I am so disappointed and bothered by his customer service.