First time to Protea and I have to be honest I was very scared to try hair removal laser for the first time. I was greeted with some delicious tropical water when I arrived that was very tasty. Paperwork to fill out did not resemble a job application so that was refreshing also. I was greeted by Erica who was warm and inviting. She greeted me and asked me what I was trying to accomplish. I felt more at ease after speaking to Erica who was very knowledgable and answered all of my questions. I have done waxing in the past and it is so painful so I was expecting the worst. Erica made sure I was comfortable before she began. It was so fast and not nearly as painful as I thought it would be! Erica did a great job!! What a pro !! I love the results after just one session! Erica gave me after care instructions that were easy to follow and let me know what I can expect in the next few days. I will definitely be back and I am going to make sure I tell all my friends and family about this great experience!!! Thank you Erica!