We drove to IKEA Pittsburgh from Cleveland to pick up another dresser and nightstand for our nursery. The guy who handled the order only added one top/bottom for the pair. As my boyfriend was putting together the furniture last night, he noticed we were a top/bottom short. When he called the store, the customer service rep said that we would have to drive back to pick up another one or pay for shipping, even though it was their mistake. At 9 months pregnant, I don't need my boyfriend driving that far, especially since we have spent quite a bit of money and two trips so far. What a joke! And the fact that IKEA will not ship it to us for free is absurd. Why must we pay for the sales reps mistake? I am beyond livid at this lack of fixing their mistake!