I am not sure what everyone else is complaining about....
- If you do not know anything about "Chinese foodstuff", then you're probably going to be pretty lost in a "Chinese foodstuff" grocery store. I assume you probably also have no idea what it's like to be in China, from your description of the store.
- I've only used cash there once (otherwise always debit), and I go pretty much once a week. No problem with my purchases ever. Maybe you just got unlucky? But then again, I have never had that issue.
- I have also never had any problem with anyone that works there, be it the fish department (that's the section by the frozen foods, not the meat...meat is by the tofu, milk, and eggs), meat department, registers, or the people up front stocking fruits and vegetables. It's sort of a no muss, no fuss situation.
- The selection is decent, but not great. The veggies, fruits, meats, and tofu are fresh (i have yet to buy fish, but the eyes and skin are nice and bright). The prices are reasonable. The lines are never longer than a 5 minute wait, and I usually go on Sundays.
- Aside from the fish/seafood area, I don't smell anything foul or strange. It looks like a typical Chinese grocery store that has a lot of traffic - you will not find the same pristine white floors and spotless shelving a la Emergency Room, but that's fine.
If you want to find cheap produce, meats, tofu, spices, noodles, tea, and etc. this place is great.