Decor - beautiful, faux gold colored room, plates and chairs. The venue sets up a photo backdrop near entertance, has a small bar, good sized lobby, room should hold 200 people.
Service - horrible!!!!! we were all seated so closely that no one was able to get up unless someone beside them moved their chairs out. We had to be careful with moving out glasses and plates due to the fact everything was stacked- some plates were placed on top others.
Waitress staff was lacking, for 300 people maybe there were around 8-10 staff members serving tables. I think we got the worse server in the world. Our glass broke, she picked up half from the ground and left the other smashed pieces for us to pick up. We brought our own liquor (BYOB) benefit of a Russian hall, due to having different liqours all were poured into small pitchers and we did not know which one was what brand. Please have the bottles on the table. She even started pouring our wine into pitchers, which we requested not.
We brought a fruit deco platter (those ones that are craved into flowers) and asked her to put that on that table in the beginning for our guests her reply was "it isn't up to you when it's served". Paying per 75$ plate I was expecting to get actual service, you see an empty bottle? Well remove it, there's already no room. The gratuity was added, I hope the manager Natala, or the owners get it because this waitress didn't deserve any.
Entertainment - was good, music from English to Russian. Catered to all ages. There was an entertainment staff that did different cultured dancing, singing was good too. No complaints there people were enjoying themself from fast and slow songs. Lots of birthdays where they call the person up with their cake and take a photo at the front, loved that! Photos and this service was done amazing.
Food - amazing! Thank you for the amazing food and so many choices. So many salads, cold cuts,meat options. The owners really try with the food. All in our group loved everything. Main meals were selected personally (veal, salmon, pork etc) not lacking in the food side!
The manager Natala tried her best, she was very caring in our concerns. Thank you. We told her about our server, I think we were unlucky, because the rest of the staff seemed professional as I've seen. This server told me we drank all the liqour, Natala said the waitress will take the remaining hard liqour left over in the pitcher and pour back in the bottle. Problem solved thanks to the manager. Waitress should be stripped from that job and her cheque if she hates her job that much.
Overall, amazing food, entertainment was good, best of all halls I've been to currently. Manager did what she could on her behalf. If the seating wasn't so close and the waitress was removed from that night, this place would have been 5.