My aunt loves her Oreck upright so I have always took care of it so about a week or so ago it got clogged so I unclog it Like always and I noticed the brush was worn out and the belt needed changing too so I went to vegas vac got the parts and replaced em myself...! So then we get a free tune up coupon for this store and so we took it in because she said she wants the free tune up BAD IDEA we got there ands some short grouchy guy comes out the back and seeing the coupon was immediately disappointed anyway we asked to use it and he says let me guess you want the free service? Duh you send coupon out so yes like long story short this is a SCAM SCAM SCAM he says 24-48 for pick up but called my aunt the same day saying she needs 60.00 in parts!!! You guessed it he recommended a new brush roll a new belt and said the base plate was warped all of which I personally replaced 1 week ago!!!! So we said no he got angry and said that's what I thought...you want something for free and hung up the phone THIS IS A SCAM TO MAKE MONEY SELLING PARTS CUSTOMER DONT NEED THANKS TO KEVIN AND THE OTHER STAFF WE WILL NOT RETURN AND WILL SPREAD THE WORD AROUND TOWN