This is the worst Panera I've ever been to. There were 2 other tables besides us there & crap was all over the floor, coffee urns were either empty or coffee was 4 hours old, staff was obviously apathetic, our soup was lukewarm & bread alongside it was straight up cold. Not "unheated" but cold like it came out of the fridge. The table next to ours sent theirs back. We didn't bother, we just vowed never to come back.