Oh, Cibo. How does one write a review when in general, the place is pretty good, but then there's this one really bad experience...?
My general review of Cibo is that it is a solid 3 stars. The pastas are delicious and I have enjoyed the antipasti, polenta fries and salads many times. If you like pizza, well, that's usually pretty good to. Nothing is mind-blowing, but generally, it's good.
Today, I'm giving Cibo two stars (it would have been one star, if not for what I wrote above). I visited with a larger party of 13 people. I ordered the italian club sandwich. It arrived without the pesto. I notified the waitress and she went to go and get some. She was gone FOREVER. Once she returned, almost everyone was close to finished. It was then that I noticed there was also no pancetta on my sandwich. She told me she'd have a new one made for me. Seeing as we were almost done, I asked for it to be packed to go.
I sat there for over 1.5 hours, waiting for food and then watching my companions eat. When the sandwich was ready, a manager (presumably), brought it down to my table. He also brought a complimentary dessert. While a nice gesture, I don't personally want a piece of cheesecake while my insides are dying from hunger.
So, I was expected to pay for this sandwich, which I thought was really terrible service. I am now back at the office, and I unwrapped my sandwich only to find an unacceptable amount of chicken. See photo.
Cibo, this is a total fail. On top of all of this, the waitress was super crusty and unfriendly. She also failed to mention to the entire table that gratuity was included (servers, you should always be clear. Most of us know, but there is always someone who doesn't). This resulted in the server getting extra tips from people, unwarranted, IMO.
Meh.