Honestly, I know this place does not have the best ratings, but I love it here. The food & drinks NEVER disappoint. Customer service on the other hand is lacking. We've been here for breakfast, lunch, dinner, and the street tacos and we haven't had a bad experience. The food is very tasty and fresh. I've had several items on their menu, and I don't have any complains. The drinks are also very good; especially if you like tequila (duh!).
They need to work on their customer service, though. The hostesses are nice and very helpful, but the waitresses/waiters we've had are terrible. They rarely smile, they always look stressed, and fail to check up on you and at least ask if we need anything else, or how about "how's everything?". Just this last time I was there (Sunday), it took them over 10 minutes to acknowledge us! That's the only disappointing part about this place.