I purchased a hybrid from the Shadyside shop 3 years ago. The staff members were extremely knowledgeable and helpful, the 2 sales staff members I worked with were very patient and pointed me in the right direction.
A few days ago I hopped on my bike for a quick neighborhood ride and before I got two blocks from my home my tires flattened. When I returned home I attempted to fill them with air but they flattened immediately. I took my bike to the Trek shop in Shadyside and expected to leave it there for a few days or more. One of the bike shop staff looked the tires and rims over, removed and tested the tubes and spent approximately 15 minutes trying to resolve the mystery. Although he could not find anything wrong with my bike I felt he spent a good deal of his time with me and when I asked how much to pay him he claimed there would be no charge,
I have been a Trek fan for many years, this is my fourth bike, and I plan to continue to support this company and the shop in Shadyside. I highly recommend them.