I'm giving this place a 5-star for having very patient and accommodating staff on top of great food.
They do their best to serve the customer here. There was an overly dramatic customer when I went in one day. He was upset that there were noodles in his pho (pho = noodle soup, right?) the first time it came out. He then had a fit the second time it came out because they didn't add more soup and meat in lieu of the removed noodles. He then made a terrible scene in the entire restaurant saying how unacceptably he was being treated.
I applaud the staff for being so patient. I would've been a lot less gracious. You can tell they try their best here. During that same dining experience, they also accommodated a large group with noisy kids, and a vegan who couldn't eat what she had ordered due to a mix-up on the menu. In all cases, the gentleman server (who I assume is the owner) treated everyone with the same respect and did his best to accommodate everyone.
Onto the food. It's a solid pho place. The soup broth in their pho tastes really good. I also recommend any pork dish, since their pork is light yet flavorful. I always get a side of either their shrimp salad rolls or spring rolls too, which go really well with the entrees.
Five stars for patient, hard-working staff and excellent food.