New to the area and because it's so close to home I decided to give it a try, despite the negative reviews. Diane was perfectly nice and very quick. My French manicure looks very natural. The only reason I'm not giving 5 stars is because there was no attention paid to my cuticles or soaking/lotioning my hands like I've had with other salons. But maybe my cuticles didn't need a trimming. Definitely worth a second trip back before making that a deal breaker.