Calling in the order, saying "We would like _____________ arrangement on your website" isn't specific enough for the ordering process. When the arrangement arrived, it was vastly different from the online photo, the only similarity being in that the arrangement was considered a planter; the received arrangement was absolutely DREADFUL. Though measures were taken from a customer service standpoint to remedy and a partial refund was issued, suggesting the failure lie on my part to understand the floral community and that "a planter is a planter" was laughable. Patronizing unhappy customers with excuses and finger-pointing is unprofessional.