Year #2 on the new carpet and we thought we'd give a neighbor a shot. Boy o boy were we right on. Scott and his son Chris were prompt, courteous and thorough. Scott answers his own phone which was a great start. We only had about 200 sq ft of carpet to clean so he lowered his minimum to our needs. No up charge. 35 minutes and they were gone. Carpet dried within 3-4 hours. No smell, no crunchy carpet and no spills to pick up after. He even gave me a competitors contact # for tile cleaning work even though the other guy does carpets too. No hesitation, call Scott!