I was rear ended and needed to have my bumper replaced as well as my exhaust pipe pulled back out. At first, they promise all kinds of things - they will take care of EVERYTHING including the rental car, getting the appropriate funds approved by insurance, etc. Come time though I had to call for the rental car, and I found their 'relationship' with Enterprise was $30/day which is the normal rate (actually more since they give discounts for rentals/week). That's where it began.
At one point after 2 weeks had passed, they told me the car was being detailed so I couldn't pick it up until Monday morning. Come Monday morning, they told me it wasn't quite done so they will drop it off at my place of work and pick the rental up from me at the same time. That night I received no call from anyone and the next morning I called them to find out what is going on with my car. After giving me the runaround saying they couldn't get in touch with the guy taking care of my car, the guy calls me back giving me a lame reason for not calling - they were working on the car until 8pm (I was still at work at midnight mind you) and were working on the car that morning. It doesn't take very long to give a customer a call to let them know what is going on and I had called them several times leaving messages for the guy taking care of my car. They told me they didn't like the way it was looking and that they hoped it would be ready by the next morning. The next morning I received a call saying they were hoping to be done by this morning and if not they will drop it off at my workplace like the arrangement from a couple nights ago. I got a call this afternoon asking if I had received a check from the insurance company, which I hadn't and told them so. At 5pm I called them asking what was going on and they said they were trying to clear it all up with the insurance company and that they will call me back in 10 minutes. At 8pm I was still sitting there waiting for a call that never come.
The next morning, the guy TEXTED me saying my car was ready and just to give them a few more hours to get the car detailed again. They didn't have the guts to face me ever again, didn't even talk to me over the phone - we completed our business via TEXT. They discouraged me from coming in, and had a car hiker come to my house for the exchange.
They had told me that they would pick up the last week of rental charges since it was their mistake having to fix the bumper, but I was billed for the full amount. I didn't even bother with them - thank goodness Hertz picked up the tab.
This place is SLOW and VERY UNRESPONSIVE! You have to call them constantly to get a status report, even if they say they will do something don't hold your breath. I am very unhappy with the service I received from this place and will never go back to them again, which is unfortunate because they're so close to my house.