Management contacted me right after my initial review apologetic and addressed my concern with the employee that made my experience less than pleasant. I decided to give SkinnyFats another try since I was reassured the issue had been dealt with. I'm happy to say my visit yesterday was nothing but enjoyable. The food was delish (as always) and the service was great from start to finish. I know every dining spot isn't going to be 100% perfect, but it's refreshing to know management cares enough to quickly nip problems in the bud once it's brought to their attention. I'm updating my rating to a 5 star just because of how my concern was handled. That in itself will keep me coming back (oh wait, the food too!).