Both, the service and food here are garbage.
The waitress was very rude, I ordered a veggie sushi pizza here, specifically stating that I didn't want sauce drizzled on top, and she agreed. When she delivered the item to our table, I saw sauce on my pizza and reminded her that I did not want sauce. She glared at me and told me I only said "no spicy mayo". I told her no, I said no sauce in general (there was wasabi mayo sauce on the pizza). She got angry, grabbed the plate and walked away. She didn't even replace my pizza.
The sushi rolls here are bulky with rice with very little topping. The miso soup was disgusting - tasted nothing like a miso soup, and the menu is very limited.
The servers here hardly even greets you when you enter the restaurant. This is my second time dining here, and both experiences were disappointing. This sushi franchise has a cheaper AYCE price than most competing sushi AYCE restaurants... having said that, with the service and food you get here - definitely not worth it.