A co-worker I was with summed up our lunch crowd succinctly with, "This feels like the Chinese equivalent of Waffle House." The food is bland, the décor is generic with smooth jazz playing over the speakers, and the food is served with a knife and fork - you have to ask for chopsticks. There are much better Chinese food places within walking distance of this place.
I only recommend Jade Palace if you like your Chinese experience without any hint of ethnicity.