Terrible customer service. Nasty, rude, condescending.
About 6 weeks ago, I purchased a handbag from sears.com. On receiving the item, I realized it was too small and decided to return it next time I was near a store. The enclosed receipt said "3 easy ways to make a return." The third way was "Take this slip with your item to one of our stores." Nowhere on the slip did it say anything a time limit on returns.
I stopped at this Sears store on Warm Springs Road today. A cashier said store the policy was no returns after 30 days. I asked to see a supervisor. She too said the limit was 30 days, even though the receipt didn't say this. I then spoke to a higher level supervisor, who said the same thing. I pointed out to EVERYONE that the receipt I got with the item didn't say anything about 30 days. I was told I should have looked it up on the website.
Neither one of these supervisors said anything like "I understand" or "Sorry for the inconvenience" or showed any sign that they cared a fig about the customer. Both were rude and condescending, even sneering. Their attitude was "That's tough."
I won't be shopping at this store again. Clearly Sears doesn't care about good customer relations.