The mortgage loan officer appeared nice in person but never got back to me about my application. Only after I bugged her by emails a few times then she finally replied and made me fill out another loan application saying previous one is out dated. Do they not know filling out those extensive application form and gathering all financial information takes time? And after all this stupidity, she wasn't able to help me. I hate it when incompetent people waste my time.
Yeah, big banks are good when they are shoving into our faces useless services like over the top online webpage, fancy ATM machines, and unnecessarily numerous brunches (like one every block!! Waste of our money really). But when we need a real help, like their core financial services ie loan services (mortgage, auto, etc), they really are not there to help you.
I was very disappointed with how I was treated, I actually pulled all my money out of BofA and moved it to a Credit Union. It probably made no difference to them but I just wanted to make a point!!