Like others posting very positive reviews here, I can't speak highly enough of OUG and of the kind attention Lisa and her team are providing for our very elderly dog. The daily reports help us gauge the best time for M to go out, and sitters have offered great suggestions about how to manage accidents and how to maximize M's comfort. They really care about her. Timely and clear communication with Lisa about plans and care is really great - I feel like we're part of a professional treatment team, which gives *me* comfort about how best to care for our old friend. OUG also visits with our other pets - and along the way, sitters have taught our younger dog how to nicely return a fetched ball and how to take treats very politely. (Teaching good manners is such a bonus!) The text messages with photos of M enjoying her time outdoors are also really precious - we don't have a lot of time left with her, so those moments matter.
I really appreciate the convenience of setting up appointments online, and the timely confirmation for scheduling. Overall, OUG is a really professional operation. The initial meeting with Lisa was great: she took meticulous notes about how we like to do things for our animals in our home, things we were worried about and really care about, and that really reassured me that we wouldn't have any surprises. I used to use "neighbor care" and had a few unsettling/weird/boundary-crossing surprises - never again. I really prefer the pro's! OUG is terrific!