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I have been takeing my 91 Honda here for a few years, Last summer I had them replace all my belts $265.00 and of course regular oil changes and maint. 3 months after they replaced my belts, everytime I turned my A/C on it would squeel like a pig for about 5-10 seconds and then stop. It got soo bad I took it back not once but twice to have it rechecked, they kept saying its my inner dash fan motor I explained to them I had been a automotive service writer for 13+ yrs and that I knew it was not the blower fan but a loose belt they checked it and said no its tight after the 2nd time of them not doing anything to remidy the problem I took it over to Sun Auto on Craig Road and they turned the tensioner screw one turn and the squeel went away. HMMMM ??? Ok so I just got a oil change coupon in the mail, I use amsoil in my vehicle and called to see if they would use my oil, Randy said no problem. I figured its just a oil change I should be ok.. Well needless to say things havent changed. He called and told me it was done, I told him I would pick the honda up and drop off my jeep for a oil change also. I had marked my drivers front tire with a ink pen in order to varify if the tires had been rotated/ Part of the oil change service... I thaught . It was listed on my bill. When I checked, the marked tire was still on the drivers front no finger print marks from the tires being removed and when I got the jeep back those tires had not been rotated either... A HONEST automotive service buisness would have appoligized and tried to have made it right. No appology. So now I wonder if the oil change even got done??? on either of my vehicles. A auto shops reputation lies on the shoulders of good mechanics and if they are not doing their jobs that is a direct reflection on the service writer.. so I voiced my opinion to Randy and asked him if they have regular meetings with their mechanics to go over customer complaints and concerns he said No but the mechanics know what is expected... OH ok... I will NOT be returning to Tireworks on Centennial Parkway/Commerce and I wonder How many other of theyre customers have NOT gotten what they have paid for ??????? Be careful who you intrust your cars safty to it could cost you alot in the long run.......
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