I've heard lots of praise about this place, but frankly I didn't care too much for Lai Lai Wok at all... and I love Chinese food.
The place seems to get pretty packed and there is not much room inside, so I would expect a wait if you go during peak hours and want to eat in. The service was OK, but the workers had a hard time speaking English, so I didn't know if my order was being taken correctly, and they had a really hard time explaining to me what certain dishes were.
The food was ok. Nothing terribly wrong with it but I guess it did not just suit my fancy. I disliked the taste of the sauce used in the entrees. It had a very ketchup/hot sauce type of taste to it. My parties entrees had similar sauces. Some people might like this type of sauce, but I dislike it strongly.
The prices are good, and you get a good sized portion of food. It's not a bad restaurant by any means, I just don't prefer their recipes. I will be sticking with Golden Harbor.
UPDATE: Forgot to mention they DON'T take credit cards.... A bit disappointing since we live in 2011....