I have stayed here three times in the last two years and I must say each trip has gotten better and better. The latest experience was a perfect example of service defining the SPG brand.
My girlfriend and I returned to Madison to see her family and friends and I decided to propose to her so she could celebrate with her loved ones. Zoe Barrett, a dedicated member of the Sheraton Madison staff, reached out to me before my arrival and arranged a bottle of champagne and a plate of strawberries (a la Pretty Woman) so we could celebrate in sweet, fizzy style before we returned to California.
The room was clean and nice and the bathroom huge (although I suspect that is because it was a handicapped-accessible suite). We don't go back to Madison as much as we should or would like to, but the Sheraton Madison has earned my repeat business - and it should earn yours too.