I'm not on the Poutini's train. It's fine but I've had way better in Toronto.
The main issue is the temperature of the gravy - it's not hot enough! The cheese curds remain completely unmelted. It's also not the most rich in flavour.
My husband loves it so I've had it many times over the years and it is always the same.
What I do like is the availability of fresh ground pepper, and the option of layering your poutine.
I'd rather a poutine from Big Smoke Burger any day. If you haven't tried it, give it a go. Gravy is dark dark brown and you get some meltage.