The worst customer service I have ever experienced.
On the night of May 25,2017 the driver abandoned my friend and I at a QT at 2am. On the night of the incident I had been unknowingly drugged at a night club. I chose to take a Lyft rather than drive because I was not in a stable state of mind. I trusted Lyft with the safety of myself, my friend, and for the best interest of those around me. However, due to the lack of ethics of my driver, Luis, I was left in the middle of the night drugged and vulnerable. The driver took off with my phone so I had no means of communication. Multiple men tried to lure me into their car because I was fading in and out of consciousness. It was terrifying to come to and find a strange man with their hand on my arm, trying to force me into their car. If it wasn't for the actions of the QT clerk, I don't know what would've happened to me.
Although I was not taken to my home, or even to a safe place, I was still charged $42 for the ride. On top of this, I was also changed a $150 "damaging fee" for what appeared to be a blue substance on the door frame of the car. There was nothing on the interior or anything on the upholstery. I spoke to a representative at Lyft who ensured all fees would be waved given my circumstances and due to the negligence of the driver. However, in order to have these charges removed, I had to repeatedly message Lyft and only the $42 was refunded! It has been over a month and I have yet to have the $150 removed from my account!
I'm so disappointed in my entire experience. I have been a loyal rider for the past 3 years and I will NEVER use these services again. This was the worst customer service I have ever experienced. Apps like Lyft were designed for safety. I pray that my story will prevent other young woman from being put into the same kind of danger because of their driver.