This used to be one of my favorite restaurants, however after multiple bad experiences I can't say that I will be dining here again. My most recent experience was definitely the last.
It's always a rough time trying to get a table so I'm always prepared for a lengthy wait. My party of 3 was quoted a wait time of 45 mins to an hour, however after over an hour of waiting we started to notice party after party walking in and getting seated right away, including a party of 6. We spoke with the hostess who informed us she can't seat a party of 3 in a 6 person booth. Even if we've been waiting so long? They'll keep it empty until the required number of people show up? Doesn't make sense.
Once we got seated I spoke with a manager and let me tell you I have never had worse customer service coming from a MANAGER. He completely dismissed my concerns by simply saying there were things I didn't understand. He made it perfectly clear that my experience was none of his concern and I was not valued as a customer.
It is clear Soul Gastrolounge only cares about one thing, and that is the money, and not customer service. Needless to say, an hour and a half wait and $200+ tab is not worth it to be treated so unwelcoming.
I might add that, despite running food to our table several times, this manager never once checked in to see how the rest of our experience was.