Three years ago I bought a custom sectional for my house in Vegas. Initially I was thrilled with the sectional. After three years I'm thoroughly disappointed with the couch. One piece is having huge issues. Creative Leather's only response is that's normal wear and tear. They say I should have covered the couch every time I sat on it. If they had said that when I was shopping I'd have run the other way. It's like pulling teeth to get a response. Do not waste your hard earned money on their furniture. I even did everything their warranty repair man said, but then Becky from Creative Leather said they would never recommend those repairs. Such inconsistencies.