I have been getting my hair highlighted bleached and colored for almost 2 decades and I have never encountered such rudeness especially from a salon owner than I did at Poza!! I've been getting my hair done there for almost a year and a half I'm always a platinum blonde the last time I got it done the girl didn't have time to dry it. I had got my roots done At another salon so I was just getting a toner to take out some gold. Toners cost no more than $30. When I went to pay Jessie the receptionist charge me $100 when I ask her about it she was extremely rude I was in a hurry so I paid and left. To my dismay when I got home and finally got my hair dried it was a ugly brown color. When I walked into the salon that day I had blonde hair when I walked out my hair was dripping wet and brown. I basically paid them $100 to wreck my hair. When I went back to see if they could fix it, they had no times available that would fit my hectic schedule. They said the only thing they would have time to do is wash my hair and try and STRIP the brown out of my hair!!!They also refused to give me my money back and they said that they could wash my hair and try to strip out the rancid brown color and when I ask if I was going to get a refund they denied me. So I said I'm paying you to strip my hair which causes damage to it I walked out and I will never return. Please beware the owner was excessively rude even when she was tending to another client she was rude to me in front of her other client. WORST experience ever