The process was effortless and they were extremely thorough with my english bulldog for his shave and wash. I gave initial instructions to have my dog shaved with a #4 shave (as he has had by a previous shop, who yet did a terrible job), and they suggested a #5 for a closer shave (which no one else would do). I was pleasantly surprised at the results when I came to pick him up! His new cut was the best yet! They had gone above my expectations and I was very pleased with their services along with my dogs fresh new cut and wash. The employees were such a pleasure and the job they did was exceptional. I highly recommend!!!