I really hate to give this place a bad review, but it's totally necessary, because good food is not the saving grace of a restaurant. I've eaten here once before, and it was good. On Saturday, we called in an order and I picked up. When I called in, the lady who took the order repeated it back to me. So I safely assumed it would all be right. I should have checked the order before pulling out of the parking lot. Two of the three sandwiches ordered were wrong. Wrong bagel on one, wrong meat on the other. We called in, and were told we could come back. No big deal. Five minute drive. Went back, and encountered the rudest woman. She refused to admit that she screwed up the order, and denied ever repeating the order back (because that makes screwing up the order okay). She wanted to know why we didn't bring the sandwiches back. You can't serve those sandwiches, you can only throw them out - so why would we bring them back? We only wanted one sandwich replaced. Wrong bagel, not the biggest deal. Sausage instead of bacon? Big deal for someone who doesn't like sausage. Want a new sandwich because the person taking the order screwed it up? You have to pay for it. Which is what ended up happening. She made us pay for a new sandwich, and then stood in the back, whispering and glaring like middle schoolers while the sandwich was being prepared.
Previous issues with wait times were easy to get over because the food was worth waiting for. But staff with horrible attitudes who treat their customers really, really poorly (and that's putting it nicely), is a done deal. We won't be going back, and we will no longer rave about this place to people we know. Even if you don't think you screwed up, you don't treat your customers the way you did. And you certainly don't tell them they can drive back, only to treat them so poorly and make them pay for a new sandwich. You lost a few customers this weekend.