Terrible service even with an appointment. I expected the customers to be "ghetto" and the lobby to have crying babies with mothers more worried about their cell phones then telling them little abominations to shut the hell up. But the employees are just as bad. No respect for the customer. You are just a number to these people. Make an appointment, come early as possible to avoid the trash and bring earplugs.
Don't be surprised if the lady with 15 kids gets preferential treatment over you. And protect your valuables.