Horrible customer service. Seeing as how many of the floor employees are college-aged or somewhere thereabouts, their social skills are about as sharp as a high school student listening to an iPod at full volume while looking at the ground. There are obviously employees who know all the right techno-jargon (I could hear them talking amongst each other), but not once did ANY employee offer to help me. They all just seemed to be paired off in conversation with other floor workers without a care in the world, and far be it from me to interrupt them. There was a general atmosphere of "don't bother us, we can tell you're not a techie." I was prepared to spend a fair amount of money on a new computer, and associated software, but due to the fact that they did nothing to help me, I took my business elsewhere. Of course there are plenty of stores that have employees asking if you need help every two seconds, which can be annoying, but at least you feel valued as a potential customer. At Best Buy Arrowhead, they can really take or leave you it seems. I am a college kid myself, and I needed this equipment for school. I was frankly angered by their obvious ignoring of myself and my brother.
The one redeeming thing: although I was bothered, and subsequently left the store, the woman at the door said "have a nice day." At least one person gives a damn.