HORRIBLE CUSTOMER SERIVICE. They told me they'd try to squeeze me in on a Friday and if they couldn't they'd call to schedule an appointment for the following week. They never called back. I left them a voicemail because they didn't call back, and they never returned that call. I called Monday to schedule and they scheduled me and told me normally the service would be $99.95 but they charge $119.95 (extra $20 for dealing with the warranty company because the calls can take 30+ minutes). Josh shows up the day of the appointment - diagnoses very quickly - 10 minutes - that we need a new dishwasher. He tries to leave before we even get to talk to the warranty company. We stop him and he talks to them for less than 5 minutes. He leaves without providing us any paperwork or documentation. We were still charged the $119.95 plus tax for a service that was less than 20 minutes. I called to ask to get the $20 reimbursed and they refused because my warranty company isn't one they deal with regularly. That was literally the first time they mentioned that to me. Save yourself the aggravation - use someone else who won't scam you. I planned to get other work done - but I will find ANYONE else.