There is seriously something wrong with these people. I think they're chromosomally challenged. We've had an UNRESOLVED billing issue for OVER a year with this retarded company! Our invoices are set on autopay, yet we keep receiving invoices saying we owe $20. We end up needing to call three and four times before anyone answers the phone and it NEVER gets resolved! Our phone call is pushed around and around and into the void. How this place can remain in business is utterly shocking.
***Update***
I saw Associa's response below and have e-mailed them twice. Still have not heard back!