It is a Dunkin Donuts...so it's hard to criticize...because it's a Dunkin Donuts. I have been there many times, so I can base this off multiple visits.
The reason I am writing this is mainly due to the addition of a new tv in the dining room. When I went last Sunday, I was like oh a tv, that's nice...then I realized it was tuned in to Joel Osteen. I find him insufferable. Really hard to enjoy breakfast with my son, while Osteen is talking. Why not ESPN, CNN, or Phineas and Ferb? It was very annoying.
As far as service. In the morning, they prioritize the drive thru. It's not uncommon for 6+ people to be in line at a time. They will have several staff members working in back on drive thru with one person at front register, which would be fine, except they seem to put newbies on that register. They are usually slower and get thrown off by the simplest request. I asked if I could sub chocolate milk for coffee. He had to go ask a supervisor, while 5 people waited behind me. They do have several very nice, helpful employees though.
The coffee hits the spot and donuts are good. Love the Boston creme.