My husband had me take in his 15 year old mower to PLSR to have a new rip cord put on. Sergio mentioned another small repair while we waited and the repairman put on a new fuel-thingy, too, free of charge. I got to sit on the pretty pink stool while we waited, my 15 year old son walked around the shop and looked at all the cool tools and stuff, and my husband has his Bessie back! Bessie is 15 (how old is that in lawnmower years?) and he keeps saying every summer he's going to buy a new mower, but he never does! He may not replace Bessie until after our son goes off to college in a few years, if you ask me. So it's nice to know that Sergio and PLSR will be close by to help keep Bessie going strong!