I frequent this location often and I have to say, the staff and managers do a great job. The hostesses sometimes are oblivious when you walk in, but service staff give their all. My fiance ordered a steak once, and it came out a bit too rare. Our waitress took it back and the manager brought out another one. Again, it was not cooked properly and (although my fiance eventually just ate it), the manager came back and offered to re-cook it and ended up taking his whole meal off of our bill. Not necessary but totally appreciated. I love the decor/atmosphere - very romantic and overall a nice environment to eat dinner in. I think it is a couple of notches above the standard cookie-cutter keg restaurant.